The application is used in the Salesforce an extension in which a user/customer can make a call.
Supported functionalities:Call: With Twilio, you can quickly make and receive voice calls in your application. Twilio’s Voice Insights takes your apps to the next level and helps you target the right improvements.
Calls initiated via the REST API are rate-limited to one per second. You can queue up as many calls as you like as fast as you want, but each call is popped off the queue at a rate of one per second. Features:
– Outbound call
– Inbound call
– Warm Transfer inbound and outbound calls
– Blind Transfer inbound and outbound calls
– Multiple call functionality
Facilitates customers to interact with the support team via SMS, voice call, or video call.
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