This is a web application in which a customer can make a call, chat and perform all the functionalities which are managed by a call center. The call center is the heart of the customer service part for any business, where customers call in for help and call out for sales.
It’s referred to as a “call centre” because traditional models of customer service are based on phone support as the main method of contact between customers and companies. A modern call center is often referred to as a contact centre. It’s hard to help customers when your technology won’t let you.
Twilio lets you add new features and channels using communications APIs which help progressively improve the customer experience. Manage – Call Centers and help consumers restructure their debt.
The web app development industry is continuously evolving. Technology advancements, consumer demands, and a wide range of other factors have a direct impact on application trends.
Facilitates customers to interact with the support team via SMS, voice call, or video call.