Contact Center

Contact Center

This is an omnichannel cloud contact center that allows customers to interact and facilitate discussions with support teams via numerous channels such as through your website, FB Messenger, SMS, app, and more. Using a single interface keeps all communications in one place and allows your customer support teams to make clear decisions, faster.

Center Keeps Your Communications In One Place, In an era where communication is one of the most important aspects of your business, call centers need to provide more than voice support, they need to capitalize on all available channels.

It makes reporting and analytics easy. Data such as the number of cases, average case handling times, cases by channels, and by agents are already included in the reporting dashboard. Reports can be exported to CSV or a spreadsheet for easy import into other dashboard products or business intelligence tools. You can also customize reports by choosing certain performance trends, call satisfaction rates, or hold times.